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About us

We only deal in wholesale We Do not provide goods in retail or we do not provide single Pcs

Some time Customer following our instagram or youtube come to our shop asking single pieces Kindly note This is our Sincere request Please come to shop for purchasing in wholesale only

Exchange policy

You can inform us of your decision by e-mail ashish440644@gmail.com or by Whatsapp +919266875229

Exchange Window

• Exchange requests can only be made within 10 days of delivery.

• Exchange requests made after 10 days will not be accepted, except under special approval with a restocking fee (see below).

• No exchanges will be allowed after 30 days of delivery.

Eligible Exchanges

Exchanges will be accepted only in the following cases:

• Wrong product shipped (design, size, or color mismatch).

• Defective or damaged product received (manufacturing defect or transit damage).

• Significant deviation in product quality from the description.

Non-Eligible Exchanges

• Products sold to end customers.

• Products that are washed, worn, altered, or used.

• Minor variations in color/embroidery/print due to the nature of fabric or handwork.

• Exchanges due to unsold inventory or change of mind.

Exchange Procedure

• Customer must inform us within the applicable window (10 days or extended up to 30 days with fees) via email/WhatsApp with clear images of the product issue.

• All shipments for exchange must be arranged and paid by the customer.

• Products must be sent back in original condition and packaging for approval.

Replacement & Credit

• Replacements will be sent after product inspection and confirmation of approval.

• Credit, if applicable instead of exchange, will be processed as store credit within 7 working days

• If goods fail to meet eligibility, they will be shipped back to the customer at their cost.

Special Restocking Fee (For Exchanges After 10 Days)

• For customers outside the state, exchange requests made after 10 days and up to 30 days will attract a restocking fee of 10% of Product value.

• This fee will be payable or deducted before fresh dispatch.

• No exchanges accepted beyond 30 days in any case.

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Transportation & Delivery Policy

We are committed to ensuring smooth dispatch of all orders while clarifying roles and responsibilities regarding transportation. This policy applies uniformly across all customers nationwide.

Role in Transportation

• We only facilitate the booking of goods transportation (via courier or transport companies) on the customer’s behalf.

• The actual carriage of goods is a separate contract between the customer and the courier/transport partner.

• Once goods are handed over to the courier/transport service, our responsibility ends.

Risk & Liability

• All risks related to transit, including delay, damage, loss, theft, or mishandling, lie entirely with the customer.

• We are not liable for any claim, compensation, or loss arising during transportation.

• Customers may choose their preferred transport partner or use our facilitated booking option at their own discretion and risk.

Proof of Dispatch

• We provide the LR (Lorry Receipt) / courier docket number to the customer after dispatch.

• The LR/courier receipt confirms handover of goods to the transport partner and serves as official proof of dispatch.

Claims & Settlements

• Any claims for damage, loss, or delay must be taken up directly by the customer with the courier/transport company or booking agent.

• We may assist in providing copies of booking documents if required for customers to pursue claims.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail ashish440644@gmail.com

Discover Your Ethnic Elegance

At Encourage, we celebrate tradition with a modern twist, offering a diverse range of high-quality ethnic kurtis crafted from the finest fabrics to elevate your wardrobe.

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Reach out to us for inquiries about our ethnic kurtis and explore our latest collections.